Assistant General Manager

Strand Hospitality Services is a leader in the third party hotel management industry in the Southeast United States. Our mission is to Develop Prosperous Relationships with our employees, guests, owners and all those we interact with to conduct business. Please find out if a career with Strand Hospitality Services is right for you! We get back to all applicants!

The Fairfield Inn & Suites by Marriott in Statesville, NC is looking for an Assistant General Manager to assist the General Manager with managing operations of the hotel. The Assistant General Manager is expected to lead the hotel to drive revenue, maximize profit and ensure quality. The Assistant General Manager should effectively manage assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.

Duties and Responsibilities

Including, but not limited to:
1. Personally delivers exceptional guest service. Assists and responds to guests in a friendly and positive way, while providing the highest level of service to guests. Addresses guest needs and concerns in a proactive and effective manner. Sets a strong example for other associates through exemplary guest service. Works with hotel team to maintain guest satisfaction scores that meet brand standards. Receives and resolves or assists in resolving guest complaints and employee issues.
2. Works with sales team to ensure that the needs of negotiated accounts and groups are met. Communicates the needs of clients to appropriate hotel staff. Performs sales calls and property tours when necessary. Encourages guest service associates to pass on leads and referrals to the Sales Team.
3. Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll. Adjusts expenditures according to fluctuating business needs in a timely manner.
4. Responsible for effectively interviewing, hiring, coaching and developing hotel associates in conjunction with the General Manager. Prepares and conducts annual employee reviews in a timely manner. Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable. Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
5. Utilizes HR software system to review and approve timesheets, enter new hires, employee changes and terminations timely.
6. Performs functions of the General Manager in their absence.
7. Various other duties as assigned.
Requirements

• Hotel leadership experience required.
• Marriott brand experience required, and Marriott certification strongly preferred.
• Strong written and verbal communication skills required.
• Computer skills required.
• Ability to maintain confidentiality of guest and employee confidential information.

Strand Core Values

All employees are expected to embody the values listed below with co-workers, guest and any visitors or other employees they come in contact with during the course of employment.

RESPECTFUL
ADAPTIVE
SERVICE
ACCOUNTABLE
UNIFIED
DEDICATED

Strand Mission Statement

DEVELOPING PROSPEROUS, LASTING RELATIONSHIPS

Work Environment

• Frequent sitting, standing and walking
• Frequent trunk rotation while sitting and standing
• Vision – close, peripheral, depth, distance, ability to adjust focus required frequently
• Hands/Fingers – frequent typing and use of fine motor skills
• Occasional bending, stair climbing, reaching, pushing and pulling
• Occasional lifting, carrying, pushing and pulling up to 15 lbs.

Strand Hospitality Services offers competitive pay and benefits. Full-time employees receive an excellent benefits package to include medical, dental, vision and life insurances, short-term and long-term disability, 4% match in a 401k plan (no vesting period required), vacation days, paid-time off and discounted hotel stays. We also offer discounts to a variety of entertainment venues and an upbeat and supportive working environment.

Strand Hospitality Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.